Privacy Policy

01Information We Collect

When you browse or buy from Sindh Stationery, we collect only what we need to serve you:

• Contact details – your name, phone number, email address and delivery address.
• Order details – the products you purchase, order notes, gift messages and order history.
• Account details – your login and saved addresses, if you create an account.
• Device information – IP address, browser type and pages visited, collected automatically while you use the website.

02How We Use Your Information

We use your information to:

• Process, pack and deliver your orders, and keep you updated on their status.
• Respond to your enquiries, returns and customer service requests.
• Send order confirmations, invoices and delivery notifications.
• Share offers, new arrivals and gifting ideas – only if you have agreed to receive them.
• Prevent fraud, protect our website and improve your shopping experience.

03Payments & Security

Online card payments are handled by our third-party payment providers on their own secure systems. We do not see or store your full card number or security code. If you choose Cash on Delivery, no payment details are collected online.

We protect the personal information we hold with reasonable technical and organisational safeguards, including secure (HTTPS) connections and restricted access. No online system can be guaranteed 100% secure, but we work to keep your data safe.

04Sharing Your Information

We never sell your personal information. We share it only with trusted partners who help us run the store, and only what they need:

• Courier and delivery partners – your name, phone number and address, to deliver your order.
• Payment providers – to process online payments securely.
• Website and email service providers – hosting, analytics and order emails.
• Authorities – where we are legally required to do so.

05Cookies & Analytics

Our website uses cookies – small files stored on your device – to keep your cart, remember your preferences and understand how visitors use the site. We may also use analytics tools to measure traffic and improve our pages.

You can block or delete cookies in your browser settings. Please note that some features, such as the shopping cart and checkout, may not work properly without them.

06Data Retention

We keep your information only for as long as it is needed to fulfil your orders, provide support, meet our legal and accounting obligations, and resolve disputes. When it is no longer required, we delete it or anonymise it.

07Your Rights & Choices

You are in control of your information. You may at any time:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct anything that is inaccurate or out of date.
• Ask us to delete your information, subject to legal and order-record requirements.
• Unsubscribe from marketing messages using the link in any email, or by contacting us.

To make a request, email us at [email protected].

08Children’s Privacy

Our website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with their details, please contact us and we will remove them promptly.

09Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The latest version will always be published on this page with the “last updated” date shown at the top. Continued use of the website after changes means you accept the updated policy.

10Contact Us

Questions about this policy or how your information is handled? Email us at [email protected] or reach out through our Contact page, and our team will respond as soon as possible.