Refund Policy

01Overview

Every piece at Sindh Stationery is carefully checked, gift-wrapped and packed before it leaves us. If your order isn’t quite right, we’re here to help with a return, an exchange or a refund. This policy applies to all orders placed on sindhstationery.com.

02Returns & Exchanges

You may return or exchange an item within 7 days of delivery, provided that:

• The item is unused and in the same condition you received it.
• It is returned in its original packaging, with all boxes, sleeves, tags, manuals, warranty cards and accessories included.
• You can provide your order number or proof of purchase.

If you’d like a different colour, model or product, we’ll be happy to arrange an exchange, subject to availability. Any difference in price will be charged or refunded accordingly.

03Items We Can’t Accept

For hygiene, safety and quality reasons, the following cannot be returned or exchanged unless they arrived damaged or incorrect:

• Personalised or engraved pieces – these are made for you and are final sale.
• Used items – for example, pens that have been inked or written with, and notebooks, diaries or planners that have been written in.
• Opened consumables – such as ink bottles, cartridges, refills and toner.
• Items returned without their original packaging or with missing parts.
• Items returned after the 7-day return window.

04Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or isn’t what you ordered, please let us know as soon as possible, and within 7 days of delivery. Email us your order number along with clear photos of the item and its packaging.

Once we’ve confirmed the issue, we’ll arrange a replacement or a full refund at no extra cost to you, including any return shipping.

05Manufacturer Warranty

Many of our products – such as printers and selected writing instruments – come with a manufacturer’s warranty. Faults that appear after the 7-day return window are covered by that warranty, according to the manufacturer’s own terms.

Keep your warranty card and order confirmation safe. If you need to make a warranty claim, contact us and we’ll gladly guide you through the process.

06How to Start a Return

• Email us at [email protected] within 7 days of delivery with your order number, the item(s) you’d like to return and the reason.
• Wait for our reply – we’ll confirm whether the item is eligible and share return instructions.
• Pack it securely in its original packaging, with all accessories and paperwork.
• Send it back as instructed. Please don’t send items back without contacting us first, as we may not be able to process unannounced returns.

07Refunds

When we receive your return, we’ll inspect it and let you know whether your refund has been approved.

• Card and online payments – refunded to the original payment method.
• Cash on Delivery orders – refunded by bank transfer, JazzCash or EasyPaisa to an account in your name.

We aim to process approved refunds within 7 business days of receiving the returned item. Please allow additional time for your bank or payment provider to show the amount in your account.

08Return Shipping

• Damaged, defective or incorrect items – we cover the cost of return shipping.
• Change of mind – the cost of returning the item is the customer’s responsibility, and original delivery charges are not refundable.

We recommend using a trackable, insured service, as we can’t be responsible for returns that are lost or damaged on their way back to us.

09Order Cancellations

Need to change or cancel an order? Contact us as soon as possible with your order number. If your order has not yet been dispatched, we’ll do our best to update or cancel it and issue a full refund. Once an order has been dispatched, it can be returned under this policy after delivery.

10Contact Us

Questions about a return, an exchange or a refund? Email us at [email protected] or reach out through our Contact page, and our team will respond as soon as possible.