Customer Care

How may we help?

Questions about an order, a product or a gift? Our customer care team is here to help — from choosing the right nib to arranging corporate gifting.

Write To Us

Send us a message.

Include your order number if your question is about an existing order, so we can help you faster.

The Concierge

Contact details

[email protected]

Phone / WhatsApp

0312-8822459

Location

Abdullah Shah Ghazi Goth, House No. 33-C, 88/1, Sector 30, Karachi East, Karachi, Sindh, Pakistan.

Support Hours

Mon - Fri 09 AM - 05 PM

Already placed an order?

Quick Answers

Frequently asked questions.

Can’t find what you’re looking for? Send us a message and our team will be in touch.

How can I check the status of my order?

Log in to My Account and open Orders to see the latest status of every order. You’ll also receive email updates as your order progresses.

Can I change or cancel my order?

Please contact us as soon as possible using the form above and include your order number. If your order has not been dispatched yet, we’ll do our best to update or cancel it.

Are your products authentic?

Yes. Every product is sourced from authorised distributors and supplied in its original brand packaging.

Do you deliver across Pakistan?

Yes, we deliver nationwide. Delivery is free and insured on orders above PKR 10,000, and delivery options for your address are shown at checkout before you place your order.

Can I return or exchange an item?

Unused items in their original packaging can be returned or exchanged within 7 days of delivery. Personalised or engraved pieces are final sale.

Can you help with corporate or bulk gift orders?

Absolutely. Choose “Corporate / bulk gifting” in the form above and tell us the products, quantities and delivery date you have in mind. We’ll get back to you with options.

The Collection